Saturday, December 22, 2007

Consumer service: part deux

Nova again, been a while yes I know. my usual procrastination and laziness got in the way again.

So the high season if finally coming to a close for us people working in retail, just 2 more weeks of gradually declining client numbers and we can close the books.

Now you all might have heard of the general shortage of Wii's out there. yup, you people all know about it. yet it appears that our clientelle doesn't. so you go out of your way (ignoring to aid, or transfer like 50 clients) to explain the dumb fucktards what the deal is with this Wii.

Now, we're about 30 minutes in and the brainiac decides to mention that our chain might have other Wii's in stock. alright fair enough I start calling... results: none in stock... ANYWHERE. so you again apoligize to the client and regret the fact that you can't supply him/her with a brand new Wii.

pretty angry and demotivated by that the client leaves (although his kids were happy since we're giving away candy during the high season).

NEXT
another client approaches, one you've spotted earlier as he/she was paying attention to what you just said to the former client. and then in the 5 seconds between the other guy leaving and the new guy approaching, they totally forget and ask me through the usual steps again....

this is one of those parts of the job that I hate, you have to smile, nod and do as the client says (according to corp policy at least). thank god I can scoop him/her off to a co-worker and focus on people who actually bother to keep up with the times.

so here is a hint for all you shoppers out there

STOP BOTHERING US WITH ASKING THE SAME SHIT THE PREVIOUS GUY ASKED.... PAY SOME FUCKING ATTENTION.

god, and people say I have a short term memory....

1 comment:

Anonymous said...

proofread. Your grammar makes me cry.